Please note, we are a US Seller (Largo, FL). Prices are in USD.
How long should I expect my order take to be shipped.
ASH Wall Decor PARTNERS WITH GLOBAL MERCHANTS AND MANUFACTURERS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item takes 3-7 days to process and 14-24 days to arrive.
Sometimes shipping is faster (see here for a 5 DAY delivery), sometimes it's slower. Please be patient. We assure you your package is on the way :)
Products shown with "Fast US Ship" in the product title are in stock and are shipped from Tampa, FL area within 2 business days.
Please note - Please note, some prints are delivered "signature required"
This is USPS doing this, not us or the supplier. Info
Once the order is shown "in transit" this means the package is in-route, therefore we cannot offer any refunds
When you see a delay in tracking updates, do not be alarmed this is normal as the tracking and shipping is being transferred from EMS to USPS.
You can check your order status through your "order page". See your order confirmation email for a link.
If you are ordering this as a gift from ASH Wall Decor, please keep this in mind.
An alternative would be to order an ASH Wall Decor Gift Certificate
The gift of choice!!!
Do you offer free shipping
Free shipping to anywhere in the United States except for IN STOCK items, United Kingdom and Canada also is free shipping
Other Countries $6.99
Africa, Puerto Rico, South America and Africa $21.99
Brazil, Chile and some S American countries and remote countries expect a 2-3 month delivery time
Please note that in some countries you may have to pay a customs fee. You are responsible for any fees.
Do you offer expedited shipping?
If you order "framed" (canvas is stretched over wooden frame - ready to hang), most likely we can. This would be shipped DHL. This shipping runs $55.
Shipping still takes approx 8-14 days once processed and shipped.
Please contact us immediately after ordering
What is the difference between framed and unframed prints?
Framed prints will be shipped to you "ready to hang". If you order unframed prints or paintings, you will need to have these framed locally or you can do this yourself.
We are not talking about a decorative frame. We are talking about the actual structure frame to stretch the canvas over.
Please see some tips here on how to build the wooden frames and stretch the canvas.
Are other sizes of prints and available?
Yes, most prints and paintings do have larger sizes available. Please contact us and let us know the approximate width you are looking for. We will get back with you asap to let you know if this can be done.
Please note that the larger sized framed prints will have a shipping charge added.
I purchased a product and the title and description of the product is not accurate. What do I do?
If you find that the title description is not accurate and you are wanting to purchase a print for a very specific reason, please do not purchase!! We are not held responsible for any inaccuracies in the title descriptions. I add descriptive titles that fit the print to the best of my ability. Should you want to return it, there will be a shipping and restocking fee.
If you find a title is not specific or correct, we would appreciate it if you would contact us and let us know. We have larger HD images showing print renderings (not actual prints) so please look at these closely before purchasing
Example. We have it listed as a 1969 Mustang and the Mustang is actually a 1970 and you want a 1969 Mustang print, do not purchase this if you will not be happy that it is not the correct year.
Do you charge tax?
We only charge tax to Florida customers along with customers from Australia.
From 1 July 2018, Australian goods and services tax (GST) 10% will apply to each order valued at $1,000 or less.
What does Fast US Ship in the title mean?
This means that we have the product in stock. This will be shipped out within 2 business days. Only US customer can order from this category. This will be shipped USPS. Normally there will only be one variant. That will be listed with the product.
What's the latest I can order for a Christmas present gift?
Approx timeframe total process and shipping time is about 25 business days.
So I would say November 25th at the latest. Sorry we cannot guarantee a holiday delivery as this is the busy season for all shipping services.
Does ASH Wall Decor sell on ebay?
Yes we do, but we have more selection through our website store
You can see some recent ebay sales here.
Please note that prices on our website store are lower then in our ebay store due to the ebay fees.
How close are the actual dimensions?
They are close but not exact. CM (centimeters) is very close. Inches is rounded up to the next number (40cm which is actually 15.748 which is rounded to 16").
IMPORTANT! If you ordered a 'noframe' canvas, you should wait until you get your canvas in so you can make the bars fit exact to the canvas. Make the canvas fit the stretcher bars exact, not the reverse
Will I have a picture on the side of the frames?
If you order our 'framed', yes the picture will be on the side. If you order 'noframe' (canvas only), you will have white edging to wrap around the sides of the bars. Too many variables come into play to make it work. It is YOUR responsibility to make the canvas fit the bars. WE WILL NOT GUARANTEE FRAMING IF YOU ORDER 'NOFRAME'
I ordered 2+ items, but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Do you have an actual store?
We are online only
Can I expect my prints to look like what I see in the images?
PLEASE NOTE THE FOLLOWING before ordering: the stock images shown do not show actual pictures of a canvas print. The stock images supplied in each listing only show a rendering of a print. They also show the canvas much larger than the actual canvas that you would receive. The stock pictures are supplied to ASH Wall Décor to be used only as a general reference to what the image looks like. The actual canvas may not have the same clarity, resolution, or coloring (especially brighter bolder colors) as shown on the prints in the stock pictures, nor will it be the size as shown in the stock image.
Canvas printing is not the same as printing on photo quality paper s please do not expect the canvas to have a photo quality appearance
For the panel and overall print size, please refer to the size dimensions mentioned in the item description. These are approx sizes listed
Most prints measure from 44" to 84" installed width. Installed width includes the spacing between the panels which in most cases will be approx 1". Please also notice that the color or contrast of the colors will not be exact.
I see HD on the prints, what does this stand for?
HD is short for "High Definition"
I see Approx on some of your listings, what does this stand for?
Will you beat a competitors price?
Yes we will! If you find the same item another US seller,we will beat that price by 5%
The print must the the same exact size that we have offered.
You must contact us with the URL of the same item (and size if applicable).
Offer good up to 5 days after purchase. Info here
Is your checkout secure?
We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.
You made a mistake on my order, what do I do?
We are very sorry. It doesn’t happen often, but nobody’s perfect. Contact ASH Wall Decor and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.
How thick on the stretcher bars
Most of the larger prints are at least 3/4" thick. The smaller prints are about 1/2" - 3/4"
Why do you have measurements for prints in centimeters along with inches?
Even though we use inches here in the US, other countries use CM (Asian) measurements.
So both are included on the prints.
If you are purchasing stretcher bars for the framing, CM is closest to accurate.
It's best to wait until you get your actual canvas in so you can make your bars to fit
How good is resolution?
Keep in mind, these are printed on CANVAS. These are NOT paper print quality. Like most canvas prints, the larger the image the lower the resolution. Canvas prints are very good for viewing 3+ feet.
What happens if I find my item was damaged?
Please contact us immediately once you discover this.
Will my painting look exactly like in the pictures on your website?
Due to monitor settings, print colors may not look exactly like what you see on your website. Hand painted printings are hand done, not my machine or printer so the painting may not look exactly like what you see on your monitor
What will the total size of my painting or print be?
If they are panel or group pictures, add approximately 1" between the center prints to give you a total width.
Where are you located?
We are located in Largo, FL
Do you have a return policy?
Please see return policy here